Rocklin, CA

I called environmental H&A after my air conditioner broke, and they called back in about one minute. They were able to accommodate me right away. I was very pleased with their availability during their busy season. Shawn came out and diagnosed the problem and laid out my options for me. I could put in a new part in my 20+ year unit and try to make it last a little longer, or get a new unit. Since I could not afford a new unit right now (even though they do offer financing) they fixed the old one without making me feel pressured to get a new one. They were very honest with the pricing and quick to find the parts since my unit had some irregular parts. Shawn was the nicest guy and was working in the best interest of the customer. He wouldn’t eat my brownies, but I guess it’s ok since he’s a diabetic.

The day after they fixed the unit we noticed the air wasn’t blowing out very well, so we called them to come back out and Shawn showed up within half an hour. It wasn’t anything they messed up on; it was an additional problem that they fixed for us free of charge. Overall, excellent customer service and very knowledgeable and honest. I am absolutely going to use them when I get a new unit in a year or two!